Return and Refund Policy for Changde Qiyesu Trading Co.,Ltd.

Customer satisfaction is our top priority. If you are not satisfied with your purchase, please review our return and refund policy below.

Eligibility for Returns

Products must be returned within 30 days of delivery in their original, unused condition with all packaging intact.
Custom or personalized orders are not eligible for return unless they arrive defective or damaged.

Return Process

To initiate a return, please contact us at [email protected] with your order number and reason for return. We will provide you with a return shipping address and instructions. Return shipping costs are the responsibility of the buyer unless the product arrived defective or incorrect.

Refunds

Once we receive and inspect the returned product, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the order.

Defective or Damaged Products

If you receive a defective or damaged product, please contact us within 7 days of delivery with photos of the issue. We will offer a replacement or full refund at no extra cost to you.

Exchanges

If you need to exchange a product for a different size or model, please contact us to arrange the exchange. Additional shipping costs may apply.